Terms And Conditions

Terms and Conditions

Royal Chauffeurs Oxford will respond either by telephone or email, giving an individual quote based on the information provided. As required we will negotiate and agree on a price or pricing for the work detailed and agree on a payment method.

For non-airport collections, we have a 15 minute grace period, after which waiting time may be charged.

For airport arrivals, we monitor the flight arrival time and have a grace period of 60 minutes from the flight landing time. Waiting time, over and above 60 minutes, may be subjected to a charge (in increments of 15 minute time periods) at £5.00 per 15 minutes.

Any variations to the journey/s originally discussed, booked and agreed to, between Royal Chauffeurs Oxford and the Client may be subject to additional charges if these changes involve extra time, parking fees, congestion charges, the extra distance being covered and/or subsistence due to extended time.

No hidden taxes, fees or extra charges will be payable upon completion of the job except as stated above.

No service charge is included or expected and forms no part of any price/quote given. This is purely at the discretion of the Client and forms no part of our pricing.

Quotations: are based and calculated on hours and mileage starting and ending at our address. Therefore, you will be charged for our journey To you and afterwards From you, and not necessarily just the time you are in the vehicle itself. An allowance is made for this in our fixed price transfers but for ‘as directed’ services, this time will be charged and included as part of the service within your quote.

Bookings

We request a minimum of 4 to 12 hours notice for any online bookings. If your booking is less than 4 hours, please call  +441865366426  to check availability.

You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. We shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

You must order a suitable car size for the number of passengers and luggage. Our company cannot guarantee to carry excessive amounts of luggage.

You must supply all information required on the booking form, please use the additional information box to inform us of anything.

Royal Chauffeurs Oxford maintains the right to send a correct quote and/or cancel orders placed at the incorrect price. If the order has been confirmed and paid for with a card Royal Chauffeurs Oxford will refund the amount in full and, should the customer wish, re-book and charge for the correct agreed amount. In the first instance Royal Chauffeurs Oxford will contact you to explain should an error of this nature occur.

Every effort will be made to provide the vehicle requested, however, circumstances may make the substitution of a similar type/class of vehicle necessary. On rare occasions, subcontracted vehicles may be used.

Every effort will be made by Royal Chauffeurs Oxford to ensure that the vehicle/s arrive on time at both their pick-up and designated destination locations. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur, which is beyond our control.

The driver will travel by the most appropriate route on that day unless instructed or directed otherwise by the Client.

All vehicles are fully insured for the purpose of transportation in accordance with British Law. However, properties are carried entirely at the Clients own risk and the Company shall not be held responsible/liable for any losses/damage to such property. It is the responsibility of the Client to ensure that when they vacate the vehicle they take with them all their luggage/items.

Royal Chauffeurs Oxford maintains a non-smoking policy in all its vehicles.

For executive transport and above, car parking fees (at the prevailing rate) will be added to the overall cost.

Our drivers are professional drivers and are not exempt from their legal driving obligations and as such we do not expect them to compromise these obligations.

To cancel a booking:

 you must email us or call +44 1865 36 64 26 >>>  +447815554001 

We will confirm your cancellation once received and credit you with any refund in accordance with our policy below:

  • Any job cancelled within 12  hours of the time of hire will forfeit 100% of the cost.
  • Any job cancelled within 24 hours of the time of hire will forfeit 50% of the cost.
  • There will be no charge for cancellations over 48 hours prior to the time of hire.
  • However, if a specific vehicle and chauffeur have been requested and a deposit has been paid to secure this request or additional items or services have been purchased on behalf of our clients then we reserve the right to retain the deposit and charge in full for the services/items lost.
  • Any work we undertake shall be subject to these conditions with no exception, so please ensure you have read and fully agree to these terms.

Please note that any driver we provide collecting from a function (party, awards, social event or similar) will wait 40 minutes from the booked pick up time, and if no contact has been made between the client/passenger and driver or office either by voice or text, has the right to leave site and charge in full.

Complaints

We take complaints very seriously and investigate every complaint thoroughly. Please email any
quoting your reference number and as much information as possible.

At times our company may use sub contractors/ partner company to cover a journey.

Liability, Delays & Traffic

Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.

We always advise customers to take travel insurance when travelling as are not insured if you miss your flight, if a car doesn’t not show up, is late, or been involved in an accident.

If the driver is stuck in traffic or for any other reasons cannot reach in time at the point of collection we will TRY OUR BEST to provide you with a car from one of our partners.

We use a booking system, online calendar apps and will not take responsibility if they fail, we advise you to contact us so we can assist you whilst the fault is looked at.

Royal Chauffeurs oxford shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising, suffered by You in connection with any failure by Royal Chauffeurs oxford or otherwise in connection with these Terms.

The company accept no liability for the following:  Car breakdowns, Severe traffic delays, road closures, extreme and poor weather conditions.

Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

Flight Monitoring

Our company will track all incoming flights, to ensure our driver reaches you at your specified time. Meet & Greet service is optional however it provides peace of mind and is available at additional charge of minimum £10  30 minutes an more if the driver waits longer.
 

Insurance:

All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk.

Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Our company or our subcontractors shall not be held responsible/liable for any loss/damage to such property.

Our company shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.

If the car breaks down during your journey Our company will endeavor to arrange an alternative car to complete the journey as soon as practicable.

Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.